New Bike Policy:
Each bike we sell comes with a free tune up within three months of purchase. After that point, you are entitled to a lifetime of complementary basic tune up packages. This includes refinement to the gears and brakes as well as lubricating the drive train, inflating the tires, tightening nuts and bolts, and a general safety check.

Trade-In Policy:
Wouldn’t it be great if we could discount every kid’s bicycle 25%! Well, we kind of do- any bike sold at The Bicycle Escape is eligible for a trade-in. The amount you may receive for the trade-in will vary based on the age and condition of the bike, but you can generally expect to receive around 25% of the original purchase price. We also sometimes take trade-ins on bikes purchased at other bike shops (not department stores) on a case-by-case basis.

Return Policy:
Any non-special order, non-bicycle item may be returned or exchanged within 10 days of purchase. Customers returning items paid for with cash may be issued a check if the register does not have the cash to cover the return. Customers returning items purchased by check will be issued a check after the original check has cleared.

We do not offer returns on bicycles. However, to provide peace of mind to gift givers, bicycles in brand new condition may be exchanged for another bicycle of a different size, color, or model.

Privacy Policy:
At The Bicycle Escape we respect your privacy. Your personal information is never traded or sold to others. We have a mailing/email list that is comprised exclusively of individuals with whom we have conducted business. If you wish to be removed from this list for any reason, please indicate in the form below and we will do so in a timely manner.

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